Frequently Asked Questions
Everything you need to know about your Thermomix journey.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5 to 7 business days depending on your location within the United States.
What is the return policy for the Thermomix TM6?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the device in its original packaging within 30 days for a full refund, minus shipping fees.
Does the Thermomix come with a warranty?
Yes, every new Thermomix TM6 purchased through our official store comes with a 2-year limited warranty for household use, covering any manufacturing defects.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer financing options through third-party providers like Affirm.
How do I access Cookidoo recipes?
Your Thermomix TM6 includes a 6-month trial subscription to Cookidoo. You can access over 80,000 recipes directly on the device's screen via Wi-Fi.
Do you offer cooking demonstrations or support?
Yes, we provide both virtual and in-person cooking demonstrations led by independent consultants to help you master your device and explore new culinary techniques.